/ Hangzhou Airport

Hangzhou Xiaoshan Airport Passenger Service

Hangzhou Xiaoshan Airport passenger services are included enquires, post, bank, medical, Infant Care Room, Currency Exchange, lost & found, children park, Smart charging station and WIFI

Enquiry at Hangzhou Xiaoshan Airport, HGH Airport T1, T2, T3

Lost and Found

Location:

Behind the enquiries, in the opposite gate 12, domestic arrival hall, floor 1, terminal 3

Business hours: 08:15 - 21:45

Phone number: (86) 571 86662530, 96299

Luggage Left

Location:

Behind check-in area F, domestic departures hall, floor 2, terminal 3

Business hours: 06:30 - 23:30

Phone number: (86) 571 83837005

How to charge for stored baggage: within 8 hours (including 8 hours): RMB10/piece; 8-16 hours (including 16 hours): RMB 15/piece; 16-24 hours (including 24 hours): RMB 20/piece; if more than 24 hours, the price will be accumulated according to this charging standard.

Transport Service Center

The transport service center (TSC) is located in the arrival halls of terminals T1, T2 and T3 of the airport, and provides passengers with "one-stop" services including public transport consultation and guidance, traffic ticket purchase and other land side integrated services. Tel.: (86) 571-96299.

Medical Services

Location:

Room 3080, international departures hall, floor 2, Terminal 2

B12 boarding Gate, domestic departurs hall, floor 2, terminal 1

B23 boarding Gate, domestic departurs hall, floor 2, terminal 3

Business hours: 24 hours

Phone number: (+86) 571-86662316, (+86) 571-120

Inquiries Center

Location:

Gate 3, international departures hall, floor 2, Terminal 2

Between Gate 5 and Gate 7, domestic departurs hall, floor 2, terminal 1

Gate 11, domestic departurs hall, floor 2, terminal 3

Business hours: 24:00

Phone number: (+86) 571 96299

Police Station

Location:

On the right of security check, Gate 9, domestic departurs hall, floor 2, terminal 1

Business hours: 24 hours

Phone number: +86 571-86662253 86662581

Bank ATM

B1 floor, terminal 1

Gate 11,departures Hall, floor 2, terminal 3

Behind check-in area D, departures Hall, floor 2, terminal 1

Gate 3, departures Hall, floor 2, terminal 2

Currency Exchange

near boarding Gate A02, international departures hall, floor 2, terminal 2

Business hours: 08:00-23:00

in the opposite gate 2, international arrivals hall, floor 1, terminal 2

Business hours: 08:00-23:00

Luggage Packing

Location:

Gate 3, international departures hall, floor 2, Terminal 2

Gate 7, domestic departurs hall, floor 2, terminal 1

Gate 11 and Gate 13, domestic departurs hall, floor 2, terminal 3

Business hours: 06:00 – 23:00

Service Rates:Packing Rate List

Size Price
≤20cm*30cm*50cm RMB 5
≤40cm*60cm*100cm RMB 10
>40cm*60cm*100cm RMB 15
Material Rate List
Type Size Price
Wrap 20cm*30cm*50cm RMB 10
20cm*30cm*50cm RMB 20
40cm*60cm*100cm RMB 30
Carton 32cm*20cm*23cm RMB 10
46cm*32cm*25cm RMB 20
50cm*35cm*30cm RMB 30

Departures, Arrivals and Transfers

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