Passenger's Review for Flight Booking

Flight: CA1327 on 2020/1/15

From: Beijing Capital Airport

To: Guangzhou Airport

Airlines: Air China

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

Air China Service
4

CA1327 On-time performance
5

Airbus A350, we got two seats on the right-side, one window and another aisle, presentable interior, decent legroom. cabin service good, not much smiling from the crew

Review Date: 2020/1/18 12:01:24

Flight: CZ379 on 2020/1/8

From: Guangzhou Airport

To: Shanghai Pudong Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Guangzhou Airport Service
5

China Southern Airlines Service
5

CZ379 On-time performance
5

I was very hesitant of booking with this website but from the moment I got on my e-ticket email in 10 minutes I was very impressed. I was even more impressed when I got to my seat. The premium economy seat leg room was excellent. The staff had enough English to get through the flight.

Review Date: 2020/1/11 18:30:58

Flight: CZ6159 on 2020/1/2

From: Beijing Capital Airport

To: Kunming Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

China Southern Airlines Service
5

CZ6159 On-time performance
4

This was my first time using China Airline Travel and it was very decent easy to book and accepted American Express. The flight had a slight delay but nothing major. Halal food was provided and aisle seat was assigned

Review Date: 2020/1/4 20:11:01

Flight: CZ3465 on 2019/12/26

From: Shenzhen Airport

To: Chongqing Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Shenzhen Airport Service
4

China Southern Airlines Service
4

CZ3465 On-time performance
5

All went smooth, friendly staff, but No Legroom.

Review Date: 2019/12/30 11:02:52

Flight: MU5427 on 2019/12/22

From: Shanghai Hongqiao Airport

To: Chongqing Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shanghai Hongqiao Airport Service
4

China Eastern Airlines Service
5

MU5427 On-time performance
5

This was the 3rd time I flew with china airline travel. This is a really good choice for traveling.

Review Date: 2019/12/24 19:43:17

Flight: NS3204 on 2019/12/21

From: Guangzhou Airport

To: Shijiazhuang Airport

Airlines: Hebei Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Guangzhou Airport Service
2

Hebei Airlines Service
2

NS3204 On-time performance
1

Bad experience: delay, delay, no explanation, chaotic check in, the food was Asian fare with no other alternative, seats with no leg room and very narrow, and very noisy in cabin.

Review Date: 2019/12/23 17:11:35

Flight: CA4130 on 2019/12/15

From: Beijing Capital Airport

To: Chongqing Airport

Airlines: Air China

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

Air China Service
4

CA4130 On-time performance
5

China airline Travel was so easy to communicate with and responsive to all questions. I will use them again.

Review Date: 2019/12/17 07:56:45

Flight: MU522 on 2019/12/14

From: Shanghai Pudong Airport

To: Xian Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shanghai Pudong Airport Service
4

China Eastern Airlines Service
4

MU522 On-time performance
5

We paid our tickets online, flew with China Eastern from Shanghai to Xian and return, meals are basic but only Chinese offered, the leg room OK. Pretty average experience.

Review Date: 2019/12/18 22:32:28

Flight: MU5128 on 2019/12/10

From: Beijing Capital Airport

To: Shanghai Hongqiao Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
5

China Eastern Airlines Service
5

MU5128 On-time performance
5

We were very comfortable and everything was just fine. The flight attendants were very nice and their English was very good. The price good and less than other airlines. We would fly with them again

Review Date: 2019/12/12 11:01:05

Flight: CA4516 on 2019/12/7

From: Shanghai Hongqiao Airport

To: Chengdu Airport

Airlines: Air China

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Shanghai Hongqiao Airport Service
5

Air China Service
4

CA4516 On-time performance
5

It was very easy to book my ticket online. Check in at airport also was easy and the staff can spoke English. Seat space was ok, food was ok and flight attendants were kind.

Review Date: 2019/12/10 10:52:11

Flight: KY8214 on 2019/12/5

From: Xian Airport

To: Kunming Airport

Airlines: Kunming AirLines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Xian Airport Service
2

Kunming AirLines Service
2

KY8214 On-time performance
5

I had a terrible experience. The check in was unavailable online, so you have to queue in a long queue at the airport even if you don't have luggage. A321 so out dated, food quality as expected (terrible).

Review Date: 2019/12/6 17:54:26

Flight: MF8501 on 2019/12/1

From: Xiamen Airport

To: Shanghai Hongqiao Airport

Airlines: Xiamen Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Xiamen Airport Service
4

Xiamen Airlines Service
4

MF8501 On-time performance
5

The flights in general were OK and the flight attendants were all very friendly，but the seats were really tight though

Review Date: 2019/12/4 13:38:21

Flight: CZ6329 on 2019/11/30

From: Guangzhou Airport

To: Yiwu Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Guangzhou Airport Service
4

China Southern Airlines Service
4

CZ6329 On-time performance
5

I have used this company four times for my customer to fly Yiwu from Guangzhou this year. Everything goes great. I am really impressed

Review Date: 2019/12/4 19:10:16

Flight: HU7837 on 2019/11/25

From: Xian Airport

To: Guangzhou Airport

Airlines: Hainan Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Xian Airport Service
2

Hainan Airlines Service
2

HU7837 On-time performance
1

The flight departure time almost 2 hours delay without any explanation

Review Date: 2019/11/28 08:45:35

Flight: HU7155 on 2019/11/23

From: Beijing Capital Airport

To: Hangzhou Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

Hainan Airlines Service
5

HU7155 On-time performance
5

Lisa was the consultant for our five bookings in China and was very helpful personal. Thank you!

Review Date: 2018/11/27 10:47:21

Flight: MU2842 on 2019/11/21

From: Beijing Capital Airport

To: Nanjing Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
4

Beijing Capital Airport Service
4

China Eastern Airlines Service
4

MU2842 On-time performance
5

Not bad seats and legroom. The flight attendants seemed to have problems understanding and communicate in English

Review Date: 2019/11/23 10:11:08

Flight: MF8306 on 2019/11/15

From: Guangzhou Airport

To: Xiamen Airport

Airlines: Xiamen Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
4

Guangzhou Airport Service
2

Xiamen Airlines Service
2

MF8306 On-time performance
1

It was convenient that reserved the e-ticket online. But the flight leaving Beijing had a 2 hours delay. As a result, I missed my important meeting. Cheaper airfare is just not worth it. Never use this airline again

Review Date: 2019/11/18 16:56:15

Flight: MU5102 on 2019/11/14

From: Beijing Capital Airport

To: Shanghai Hongqiao Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

China Eastern Airlines Service
5

MU5102 On-time performance
5

Flight cost was very reasonable and service onboard was very good. Would definitely use them again.

Review Date: 2019/11/16 10:29:55

Flight: MU2719 on 2019/11/10

From: Kunming Airport

To: Lijiang Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Kunming Airport Service
4

China Eastern Airlines Service
4

MU2719 On-time performance
5

The flight was superb value for money, 70% discount, The flight attendants were very nice, and their English was very good. But The leg room less than I expected.

Review Date: 2019/11/12 10:24:40

Flight: 3U8691 on 2019/11/9

From: Chengdu Airport

To: Lijiang Airport

Airlines: Sichuan Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Chengdu Airport Service
4

Sichuan Airlines Service
4

3U8691 On-time performance
5

Not bad for a short 1.5 hrs flight. Snack food provided,nothing special. Arrived on time

Review Date: 2019/11/12 15:27:40

Flight: HU7804 on 2019/11/6

From: Guangzhou Airport

To: Beijing Capital Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Guangzhou Airport Service
5

Hainan Airlines Service
4

HU7804 On-time performance
5

We were at first a bit worried about booking with Chinaairlinetravel.com as we had not heard much about them before, but after the trip we were so impressed with them, my booking was confirmed in 20 minutes. The boarding process went smoothly and my flights were scheduled.

Review Date: 2019/11/11

Flight: MU5129 on 2019/11/4

From: Shanghai Pudong Airport

To: Beijing Capital Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shanghai Pudong Airport Service
4

China Eastern Airlines Service
5

MU5129 On-time performance
5

First time booking with Chinaairlinetravel.com. We were not sure how this would go but we were really impressed with the service after the trip. Vegetarian meals were ordered and four aisle seats near the front were assigned in advance. Flight was on time. Staff were very professional

Review Date: 2019/11/09 11:04:10

Flight: CZ6712 on 2019/11/1

From: Beijing Capital Airport

To: Sanya Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

China Southern Airlines Service
5

CZ6712 On-time performance
5

Booked my flight online was very simple, I got the e-ticket email in 30 minutes. The flight attendants were super accommodating. The meal service was above average for airplane food.

Review Date: 2019/11/4

Flight: CA1835 on 2019/10/31

From: Beijing Capital Airport

To: Shanghai Pudong Airport

Airlines: Air China

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
5

Air China Service
5

CA1835 On-time performance
5

Traveled first time with Air China, it was a good and comfortable flight. I was assigned an exit row seat and get a more legroom

Review Date: 2019/11/1

Flight: CZ3106 on 2019/10/20

From: Beijing Capital Airport

To: Guangzhou Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
5

China Southern Airlines Service
5

CZ3106 On-time performance
5

My ticket was upgraded to premium economy, pleasantly surprised that has roomy legroom. The flight was on time, and the service that I got was really quite good

Review Date: 2019/10/25

Flight: HU7846 on 2019/10/18

From: Shanghai Pudong Airport

To: Xian Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Shanghai Pudong Airport Service
4

Hainan Airlines Service
5

HU7846 On-time performance
5

The flight crew were very pleasant and helpful. I was quite happy with the food of Asian opinion

Review Date: 2019/10/21

Flight: CA1225 on 2019/10/11

From: Xian Airport

To: Guilin Airport

Airlines: Air China

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Xian Airport Service
3

Air China Service
3

CA1225 On-time performance
4

A320 was old aircraft, little leg room, the stewards could barely speak English. and fellow passengers were too noisy.

Review Date: 2019/10/13

Flight: HU7601 on 2019/10/2

From: Beijing Capital Airport

To: Shanghai Hongqiao Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

Hainan Airlines Service
5

HU7601 On-time performance
5

I would recommend this company to anyone. This trip was my fourth time flying with them . They were very helpful.I answered that question quite quickly as soon as personal attention began. I was assigned one aisle seat near the front each time.

Review Date: 2019/10/6

Flight: CA1327 on 2019/10/1

From: Beijing Capital Airport

To: Guangzhou Airport

Airlines: Air China

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
3

Beijing Capital Airport Service
2

Air China Service
2

CA1327 On-time performance
2

A horrible experience! The flight was delayed 2 hours after we checked in, but no a no announcement of what was going on was going on. The staffs were also not helpful.

Review Date: 2019/10/2

Flight: CZ3309 on 2019/9/29

From: Guangzhou Airport

To: Yiwu Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Guangzhou Airport Service
4

China Southern Airlines Service
4

CZ3309 On-time performance
5

The flight was on a A319 and was smooth. Leg room on that one was not as generous but was ok for a 1.5 hour flight

Review Date: 2019/10/1

Flight: CA1215 on 2019/9/20

From: Xian Airport

To: Shanghai Pudong Airport

Airlines: Air China

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Xian Airport Service
5

Air China Service
5

CA1215 On-time performance
5

I was travelling with a Deal. The departure and arrival was on time. The security checks at Xian airport were thorough and exhaustive. I am pleased to say I was very impressed and would recommend to a friend.

Review Date: 2019/9/23

Flight: HU7213 on 2019/9/18

From: Guangzhou Airport

To: Nanjing Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Guangzhou Airport Service
4

Hainan Airlines Service
4

HU7213 On-time performance
5

I was a little concerned when I couldn't check in online for this China domestic. We arrived extra early at the airport as a result. The check in experience there was very smooth with no problems.

Review Date: 2019/9/20

Flight: CZ3104 on 2019/9/15

From: Beijing Capital Airport

To: Guangzhou Airport

Airlines: China Southern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
4

Beijing Capital Airport Service
4

China Southern Airlines Service
3

CZ3104 On-time performance
5

Flight on an A380. Big plane, but economy class seats were not so comfortable. Food was below standard.

Review Date: 2019/9/19

Flight: SC4867 on 2019/9/7

From: Yantai Airport

To: Shanghai Pudong Airport

Airlines: Shandong Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Yantai Airport Service
3

Shandong Airlines Service
3

SC4867 On-time performance
5

I realize that I was traveling by a foreigner, everyone speaks Chinese and therefore communication was difficult beginning at the airport for check-in. The economy seat was not at all roomy and the cabin's temperature was too warm,

Review Date: 2019/9/9

Flight: CZ3832 on 2019/9/1

From: Shanghai Pudong Airport

To: Shenzhen Airport

Airlines: China Southern Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
3

Shanghai Pudong Airport Service
2

China Southern Airlines Service
2

CZ3832 On-time performance
1

Our flight was delayed by 3 hours. and the food served in flight was most terrible. Boarding staff are absolute strangers to Hospitality or even a smile.

Review Date: 2019/9/4

Flight: SC4949 on 2019/8/31

From: Chongqing Airport

To: Shanghai Hongqiao Airport

Airlines: Shandong Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Chongqing Airport Service
5

Shandong Airlines Service
5

SC4949 On-time performance
5

The aircraft was A319 and a bit old, But the crew were magnificent. As soon as they saw I was in a wheel chair. I was helped by one of the male flight attendants out of the chair.

Review Date: 2019/9/2

Flight: ZH9819 on 2019/8/27

From: Shenzhen Airport

To: Shanghai Pudong Airport

Airlines: Shenzhen Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
4

Shenzhen Airport Service
4

Shenzhen Airlines Service
4

ZH9819 On-time performance
4

Good trip - friendly staff and good Food. Nothing to complain about.

Review Date: 2019/8/31

Flight: MU5340 on 2019/8/25

From: Shenzhen Airport

To: Shanghai Hongqiao Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Shenzhen Airport Service
4

China Eastern Airlines Service
4

MU5340 On-time performance
5

I would like to share my great experience by Chinaairlinetravel.com. It was our first time to use this company and we did not expect it will be a great experience. But they were helpful and efficient. I enjoyed my flight, on time, friendly staff, clean plane, comfortable seats. Quality value.

Review Date: 2019/8/29

Flight: MU5593 on 2019/8/20

From: Shanghai Pudong Airport

To: Fuzhou Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shanghai Pudong Airport Service
4

China Eastern Airlines Service
5

MU5593 On-time performance
5

Everything just right! Check in, service, legroom and friendly crew.

Review Date: 2019/8/22

Flight: CA4205 on 2019/8/17

From: Chengdu Airport

To: Xining Airport

Airlines: Air China

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
4

Chengdu Airport Service
3

Air China Service
3

CA4205 On-time performance
5

The seat wasn't comfortable although it was one short trip. The staff even weren't friendly.

Review Date: 2019/8/21

Flight: HU7204 on 2019/8/11

From: Shenzhen Airport

To: Tianjin Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shenzhen Airport Service
5

Hainan Airlines Service
5

HU7204 On-time performance
5

We used Hainan airlines first time and were pleasantly impressed with the service. Knowing Chinese culture of loud talking we expected this but no,it was surprisingly quiet. And staff very friendly and helpful. I would fly with them again.

Review Date: 2019/8/13

Flight: MU2155 on 2019/8/7

From: Xian Airport

To: Shanghai Pudong Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Xian Airport Service
4

China Eastern Airlines Service
5

MU2155 On-time performance
5

Although the flight left a bit late, we arrived on time in Shanghai at a gate close to check-out, thus avoiding the very long walk. Luggage service was fast as well

Review Date: 2019/8/8

Flight: MU2324 on 2019/8/7

From: Guangzhou Airport

To: Xian Airport

Airlines: China Eastern Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Guangzhou Airport Service
2

China Eastern Airlines Service
2

MU2324 On-time performance
2

My flight delayed due to weather conditions when I arrived. No good service in Guangzhou, had to wait 2 hours in departure hall. No service of the airline available

Review Date: 2019/8/9

Flight: MU5105 on 2019/8/1

From: Shanghai Hongqiao Airport

To: Beijing Capital Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Shanghai Hongqiao Airport Service
4

China Eastern Airlines Service
4

MU5105 On-time performance
5

Thank for Alice to upgrade our tickets to premium economy seats with plenty of leg rooms. Food was good. The flight and the toilets were clean for the whole duration. The English/Chinese announcements were easy to follow

Review Date: 2019/8/4

Flight: CZ3527 on 2019/7/28

From: Guangzhou Airport

To: Wenzhou Airport

Airlines: China Southern Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Guangzhou Airport Service
3

China Southern Airlines Service
3

CZ3527 On-time performance
4

One of the worst experience, check in was very crowded and very stressful.

Review Date: 2019/7/30

Flight: MU5129 on 2019/7/25

From: Shanghai Pudong Airport

To: Beijing Capital Airport

Airlines: China Eastern Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Shanghai Pudong Airport Service
4

China Eastern Airlines Service
4

MU5129 On-time performance
5

I did fly with this company many times in China and happily recommend it to other travellers. They are always friendly and efficient.

Review Date: 2019/7/30

Flight: 3U8525 on 2019/7/20

From: Chengdu Airport

To: Urumqi Airport

Airlines: Sichuan Airlines

Website Reliability
4

Competitive Price
4

Website Usability
4

Website Service
4

Chengdu Airport Service
2

Sichuan Airlines Service
2

3U8525 On-time performance
2

The flight was delayed 2 hours on departure, but there was no staff to tell us the status of the flight, bad customer service

Review Date: 2019/7/22

Flight: CZ3456 on 2019/7/17

From: Chongqing Airport

To: Shenzhen Airport

Airlines: China Southern Airlines

Website Reliability
4

Competitive Price
4

Website Usability
5

Website Service
5

Chongqing Airport Service
3

China Southern Airlines Service
4

CZ3456 On-time performance
4

China China Southern is one of the biggest airlines in China. The service quality was normal, not good and not bad.

Review Date: 2019/7/20

Flight: CA1301 on 2019/7/11

From: Beijing Capital Airport

To: Guangzhou Airport

Airlines: Air China

Website Reliability
5

Competitive Price
5

Website Usability
5

Website Service
5

Beijing Capital Airport Service
4

Air China Service
5

CA1301 On-time performance
5

I booked three Air China flights via Chinaairlinetravel. We were pleasantly surprised how efficient and on time our flights with Air China were. Great service and tasty food on the plane. Would fly with them again.

Review Date: 2019/7/14

Flight: HU7722 on 2019/7/8

From: Ningbo Airport

To: Shenzhen Airport

Airlines: Hainan Airlines

Website Reliability
5

Competitive Price
4

Website Usability
5

Website Service
5

Ningbo Airport Service
4

Hainan Airlines Service
4

HU7722 On-time performance
5

Check-in and Boarding went quickly. The only trouble I had was that not all the flight attendants knew English. But they were very eager to accommodate any request, such as a vegetarian meal and an extra blanket

Review Date: 2019/7/10