FAQ

Booking & Ticketing

1. How can I find and reserve a flight On-Line ?
2. What is valid identification document?
3. How do I change my airline ticket?
4. How can I request a ticket refund?
5. What is E-ticket and how to check in for your flight?
6. Why I can not book a ticket for my infant?
7. How can I check the validity of e-Ticket code that chinaairlinetravel.com issue?
 
Prices & Payment
1. When and How do I pay for the flight cost?
2. Change and Cancellation Policy?
3. What are included in the price?
4. What are child and infant ticket fare?
 
Check-In
1. How do I check-in for international and China domestic flights?
2.What is the closing time for check-in on China domestic or international flights?
3. Which types of identification documents shall be presented during check-in?
 
General Rules Of Baggage
1. What are the general rules of unchecked baggage (free carry-on articles)?
2. What are the general rules of checked baggage?
3. What is overweight baggage fees
 
Special Services
1. What is the age limit for the unaccompanied children service?
2. What documents need to be provided if my child is flying by himself/herself?
3.How far in advance do I need to contact Airlines if I need wheelchairs service?
4. What are the regulations for transporting a wheelchair?
 
Special Meals
1. How early do I need to contact Air China if I need a special meal?
2. How early do I need to contact Air China if I need a kosher meal?
 

How to maket the payment on Paypal

1. What is Paypal ?
2. Why use PayPal when I have credit cards and why Chinaairlinetravel.com choose Paypal?
3. How do I know if I can make the payment via Paypal?
4. How do I pay to Chinairlinetravel.com on Paypal?
5. Why I cann't make the payment with my credit card and Paypal ask me to sign up a Paypal account and verified my Credit card?
6. How do I creat a Paypal account and verified my credit card?
7. Payment Limits on Paypal?
8. How to consult Paypal

How can I find and reserve a flight online ? - Return to Top

a. Before making online reservations with Chinaairlinetravel.com Internet E-ticket system, please take a moment to register as a first-time user. Completing and sending us your online information indicates your compliance with our service agreement and terms of conditions

b. As you enter our home page, we invite you to try out our tinerary_page to select the departure and arrival cities; flight date; then flight_page select your flight; fare and the number of passengers in your group.

c. Next, fill in the passenger Infomation form, include name, passport, nationality and contact information. Please make sure your information is correct so you can be noticed in case of any flight delay or flight cancellation.

d. Review your completed flight information.

e. Submit your booking.

f. We will send the confirmation letter to you by email within 12 hours

g. After received the confirmation letter. You must complete your payment by paypal within the required time limit that will be noted in the confirmation, or your reservation will be automatically cancelled.

i. Your e-ticket will be issued and the e-ticket code will be sent you by email.

h. Check in and take the flight

What is valid identification document? - Return to Top

A valid identification document refers to certificates issued by specific government departments such as personal I.D., valid passport or birth certificate. It is necessary to check in. Please make sure the air passenger(s) first and last name match the name(s) as stated on the valid identification document.

How do I change my airline ticket? - Return to Top

If you would like to change the flight route, the date of the flight or the class of service, please contact us as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability.

For the first change, we do not charge any fees for changes made within the same class of the same airlines. To upgrade your ticket, there is a additional cost.

For the second change, you may be charged an additional service fee USD 5 for per ticket.

How can I request a ticket refund? - Return to Top

If you would like to request a refund, it will be handled according to the Rules and restrictions of the ticket that was purchased.

Please go to the webpage: www.chinaairlinetravel.com/customer-support/rules.htm for the Rules and restrictions details

What is e-ticket and how to check in for your flight. - Return to Top

An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry. Virtually all major airlines now use this method of ticketing.

Afer your e-tickets are issued. please check in with your passport at the check-in counter in the domestic departure halls of Airport. After complete your check-in and boarding procedures, your boarding pass will be available. It is very Convenient

Chinaairlinetravel.com offers the e-ticket support for all China domestic flights

Why I can not book a ticket for my infant? - Return to Top

E-tickets are not available for infants and infant can not occupy a separate seat. Chinaairlinetravel.com do not provide infant tickets booking. Infant tickets can be bought at the tickets counter in the airport's departure hall with your passport and E-ticket code

How can I check the validity of e-Ticket code that chinaairlinetravel.com issue? - Return to Top

Please go to the official website of related Airlines, and enter the air passenger' name and the e-ticket code to check the validity of e-Ticket code that chinaairlinetravel.com issue

flights Here are the the official website of major chinese Airlines

When and How do I pay for the flight cost? - Return to Top

After received the confirmation letter. You must complete your payment by paypal within the required time limit that is noted in the confirmation letter, or your reservation will be automatically cancelled.

Chinaairlinetravel.com only accept the payment by Paypal. flights What is the Paypal?

What are included in the price? - Return to Top

Our flight Price is included: 1. Ticket fare, 2. Domestic airport construction fee (Airport tax), 3. Jet fuel surcharge. 4. Booking service charges

What are child and infant ticket fare? - Return to Top

Child refers to passenger under the age of 12 and above 2 on the day of departure, Ticket fare of children is 50% of that of adults and seat is offered

Infant refers to passenger under the age of 2 and above 0 on the day of departure, Ticket fare of children is 10% of that of adults and seat don't be offered

How do I check-in for international or China domestic flights? - Return to Top

Passengers taking international or China domestic flights should arrive at the airport within the required time limit. Please bring your passport, necessary visas and other valid travel documents and complete all check-in and immigration requirements in advance.

What is the closing time for check-in on China domestic or international flights? - Return to Top

Boarding gates for China domestic flights will be closed 45 minutes before flight departure. Please ensure you arrive for check-in at least 90 minutes in advance of your flight departure.

Boarding gates for International flights will be closed 1 hour before flight departure. Please ensure you arrive for check-in at least 12 hours in advance of your flight departure.

Which types of identification documents shall be presented during check-in? - Return to Top

Air passengers must show a passport, any necessary visas and other valid travel documents. Please be sure that these documents are carried with you and not packed in your checked baggage

Important note: Identification documents No., e.g., passport No., ID No. must be the same as the No. you offered in the booking information. and Please make sure the air passenger(s) first and last name match the name(s) as stated on the valid identification document which will be presented during check-in

What are the general rules of unchecked baggage (free carry-on articles)? - Return to Top

First and business class passengers are allowed two carry-on bags that cannot exceed 5kg in weight. Economy class passengers are allowed one carry-on bags that cannot exceed 5kg (11 lbs) in weight and dimensions of 55cm (21 inches) in length, 40cm (15 inches) in width and 20cm (7 inches) in height.

What are the general rules of checked baggage? - Return to Top

There is not limitation of piece for the checked baggage. But any passenger holding an adult or child fare ticket is entitled to the free baggage allowance of 40kgs (88 lbs) for first class, 30kgs (66 lbs) for business class, and 20kgs (44 lbs) for economy class. One bag is allowed free of charge for infants with the maximum dimensions no more than 115cm (45 inches), In addition, a baby stroller (if able to fold) or carrying basket may be checked free of charge.

Limitation of checked baggage weight and volume
- Maximum weight of each baggage should not exceed 45kg, and the maximum dimension should not exceed 100×60×40cm3. The baggage exceeding the above allowance should be transported as freight.
- Minimum weight of each baggage should not be less than 2kg, and the minimum dimension should not be less than 30×10×20cm3. The baggage that exceeding the above allowance can not be transported as checked baggage alone

What is overweight baggage fees - Return to Top

If the baggage exceeds the weight limit specified above, an excess baggage fee of 1.5% of the fare for a one-way non-stop economy class ticket will be charged for every kilogram overweight.

What is the age limit for the unaccompanied children service? - Return to Top

The unaccompanied children service is for children who are above the age of 5 and under the age of 12 that will be traveling without an adult (at least 18 years old with civil capability). If desired, the unaccompanied children service is available for travelers over the age of 12 and under the age of 18.

If your child is flying by himself/herself, please contact related airlines for help.

What documents need to be provided if my child is flying by himself/herself? - Return to Top

Your child should hold all valid travel documents including tickets, receipts and the application for the unaccompanied children service.

How far in advance do I need to contact Airlines if I need wheelchairs service? - Return to Top

Air passenger requiring wheelchairs are required to produce a certificate issued by a hospital to certify the fact. Failure to provide a certificate will prevent the passenger from boarding the flight with your wheelchair.

Please contact the airlines of your flight at least 72 hours before the flight departure if wheelchairs service is needed.

flights Here are the major chinese airlines contact information

What are the regulations for transporting a wheelchair? - Return to Top

Both manual and electronic wheelchairs are transported as checked baggage. They qualify as free checked-baggage so they are not included in baggage allowance limits. If a wheelchair is needed during check-in and has been given the consent of Airlines, it will be delivered at the departure gate before boarding.

If an electronic wheelchair is checked, the packing should be as follows: • Wheelchair with leak-proof battery – Ensure the battery does not have a short circuit and it should be securely installed on the wheelchair. • Wheelchair without leak-proof battery – The battery should not be installed on the wheelchair and should have protective packaging. It should be leak-proof and fixed with a belt, fixture or bracket on the pallet or in the cargo compartment. Ensure the battery does not have a short circuit and it is filled with suitable absorption material to absorb any leaked liquid. • The packing will be marked as either “BATTERY, WET, WHEELCHAIR”, or “BATTERY, WET, WITH MOBILITY AID”. Additional labels will be added saying “CORROSIVE” and “UPWARD”.

flights Here are the major chinese airlines contact information

How early do I need to contact Airlines if I need a special meal? - Return to Top

Please contact Airlines at least 24 hours prior to departure if a special meal is needed.

Or you can tell us your request in your booking form, we will help me to contact airlines after you finish the payment.

flights Here are the major chinese airlines contact information

How early do I need to contact Airlines if I need a kosher meal? - Return to Top

Please contact the airlines of your flight at least 72 hours before the flight departure.

Or you can tell us your request in your booking form, we will help me to contact airlines after you finish the payment.

flights Here are the major chinese airlines contact information

If you have any question, please don't hesitate to contact us by email: postmaster@chinaairlinetravel.com