Passenger Service in Shanghai Pudong Airport
Terminal Information Counter
Between The 5th and The 6th Door of Domestic Departure (also for selling newspaper);
Between The 14th and The 15th Door of Domestic Departure(also for selling newspaper);
In front of Domestic Security Check;
In front of International Security Check
Location: In the West of Domestic Arrival Hall (F2)
Tel :68346490 (for International Flight); 68346480 (for Domestic Flight)
Registration Counter: Between The 8th and The 9th Door of Arrival Hall
Telephone for Registration: 68346519
Charging : Standard Room: RMB 60/h, RMB 280/half of a day(4-12 hours, excluding 4 hours), RMB 360/ day, RMB 360/night.
Suite Room: RMB 80/h, RMB 360?/ half of a day (4-12 hours, excluding 4 hours), RMB 480/ day, RMB 480/night.
Service Time: From 7:00 to the End of domestic Departure Flight.
Related policies: Passengers should show their flight ticket, passport or Identity Card to the staff when registration before entering the Hotel through Security Check guided by the waiter. After Checkout, passengers should leave the forbidden area guided by the waiter, too.
First Class Lounge
1. Operated by Shanghai Airport
VIP Room No. 1 First Class Lounge Lounge
No. 17 First Class Lounge
No. 18 Business Lounge
No. 25 First Class Lounge and Business Lounge
2.Operated by Airlines
China Eastern Airlines No.21 First Class Lounge in International Hall (Near No. 21 Boarding bridge);
No. 22 Business Lounge in International Hall (Near No. 22 Boarding bridge)
No. 10 First Class Lounge and Business Lounge in Domestic Hall (Near No. 10 Boarding bridge)
Shanghai Airlines No.11 First Class Lounge (Near No. 11 Boarding bridge) : 68355018
JAL Business Lounge (Near No. 18 Boarding bridge)
ANA and UA No. 19 Business Lounge (Near No. 19 Boarding bridge)No. 20 First Class Lounge ((Near No. 20 Boarding bridge)
Location: Between International Arrival and Domestic Arrival (Also for selling newspaper).
Operation Time: 7:00~23:30
Service Item 1. Long Distance Call
2. Fax and Internet Surfing
Location: Domestic Arrival Hall (Between No. 8-9 Door) Tel:68346324
International Arrival Hall (Between No. 10-11 Door) Tel: 68346078
International Departure Hall (Between No. 14-15 Door ) Tel: 68345035
Domestic Departure Hall (Between No. 5-6 Door ) Tel: 68345021
Service Time: 6:00--Flight over
Related Policies: Passengers should show the flight ticket and valid certificate before registration.
Lost and Found
Location: Between The 8th and The 9th Door in Arrival Hall.
Service Time: 8:30~20:30
Red Cap for Luggage Cart
Service time: From Beginning of Flight to End of Flight.
Nursing Room (F3)
1. Between The18th and 19th Boarding Gate
2. Between The 22nd and 23rd Boarding Gate
3. Near The 24 Boarding Gate
Domestic Hall (F3)
1. Between The7th and 8th Boarding Gate
2. Between The 9th and 10th Boarding Gate
3. Between The 11th and The 12th Boarding Gate.
Transfer Counter :
International Flight: in the West of Arrival Hall in Second Floor of Terminal (near the Hourly Hotel)
Domestic Flight: in the West of Arrival Hall in Second Floor of Terminal (near the Hourly Hotel)
Transfer Area: In the middle of the terminal concourse in Second Floor (near the Hourly Hotel)
Arrival Hall (F1)
IP Phone Card
Beside No. 5 Door of Domestic Arrival (Luggage Storage)
Between No. 12 and No. 14 Door of International Departure(Luggage Storage).
Between No. 5 and No. 6 Door of Domestic Departure(Luggage Storage).
Between the International Arrival and Domestic Arrival (within the Business Center)
At the Information Counter beside No. 5 Door of Domestic Departure.
At the Information Counter beside No. 14 Door of International Departure
Within Shopping Area of International Departure Concourse.
In the North of Domestic Departure Hall;
In the post office in the Domestic Departure Concourse.
At China Telecom in Domestic Departure and International Departure Concourse.
North of Domestic Departure Hall (near the No. 5 Door);
Domestic Departure Concourse in the Third Floor.
Service time 8:00-19:00.
China Air Express: Opposite to the No. 1 Door of Domestic Departure Hall
Service Time: 8:30-17:00
Dazhong Express: Beside No.1 Door of Domestic Arrival
Service Time: 8:30-17:00
Pudong Development Bank
Between No. 12 and No. 14 Door of International Arrival
Waiting Hall in International Departure. (Opposite to No.37 First Class Lounge)
Service Time: From the Beginning of flight to the end of flight
Beside No. 5 Door of International Departure.
Service Time: 8:00--19:00
China Commercial and Industry Bank
Beside No. 6 Door of International Departure.
Service Time: 6:00--end of flight
Bank of China
Beside No. 15 Door of International Departure.
Service Time: 5:45--end of flight
Air Insurance Counters
Location: In front of Airport Construction Fee Counters in Domestic Departure Hall and International Departure Hall.
Service Time :From the beginning of flight to the end of flight
Fees: The premium for each sheet is RMB 20, and the amount insured is RMB 400,000.Each person can at most buy 5 sheets of air insurance.
Greeting Hall of International Arrival ( near No. 19 Door)
Greeting Hall of Domestic Arrival (near No. 1 Door)
In the Shopping Area north to CIQ in International Departure.
In the Shopping Area of Domestic Departure.
1. Opposite to Domestic Departure Door No. 4(for domestic flight tickets) TEL: 68346465
2. Checkin Island L(11), Shanghai Airport Ticketing Office(for international flight tickets) TEL: 68346467
Shanghai Airlines At the Checkin Island D(4) of Domestic Departure, TEL: 68355005
Xiamen Airlines, China Northern Airlines, China Southwest Airlines, Hainan Airlines Opposite to No. 5 Door of Domestic Departure Hall.
Airlines Office at Pudong Airport
Air China: Room B9-309, International Departure
China Eastern Airlines: Checkin Island E (3), Domestic Departure
Shanghai Airlines: Checkin Island D(3), Domestic Departure
China Southern Airlines: Checkin Island A(1), Domestic Departure
United Airlines: Room 14-305, International Departure
Lufthansa Room: 14-303, International Departure
All Nippon Airways: Room 14-332, International Departure
Japan Airlines: Room 14-333, International Departure
KLM Royal Dutch Airlines: Room 14-324 , International Departure
Aeroflot: Room 14-321, International Departure
Air France: RoomB9-314, International Departure
Air Canada: Room 14-314, International Departure
Singapore Airlines: Room 14-318, International Departure
Air Macao: Room 14-327, International Departure
THY Turkish Airlines: Room 14-316, International Departure
Philippine Airlines: Room B14-301, International Departure
Japan Air System: Room 14-307, International Departure
Thai Airways International: Room 14-309, International Departure
Virgin Atlantic: Room 10-302, International Departure
Air Korean: Room 12-313 , International Departure
Asiana Airlines: Room 14-203, International Departure
Malaysia Airlines: Room 14-201, International Departure
Northwest Airlines: Room 13-301, International Departure
Dragonair: Room C2-207, International Arrival
X iamen Airlines, China Northern Airlines, China Southwest Airlines, Hainan Airlines:At the Ticketing Counter: Opposite to the No. 5 Door of Domestic Departure Hall.
Ground Handling provided for Airlines
Ground Handling by China Eastern Airlines:
Air China, China Southern Airlines, China Northern Airlines, China Northwest Airlines, China Yunnan Airlines, China Southwest Airlines, Sichuan Airlines, Xinjiang Airlines, CNAC-ZJ Airlines, Japan Airlines, Asiana Airlines, Dragonair, Lufthansa Airlines, Korean Air, Philippine Airlines, Malaysia Airlines, Royal Brunei Airlines, Royal Nepal Airlines, Aeroflot, Air France(code sharing), THY Turkish Airlines, Singapore Airlines, Thai Airways International, Japan Air System, FedEx, Cargolux, Emirates Airlines, Nippon Cargo Airlines, All Nippon Airways(only code sharing), American Airlines(only code sharing)
Ground Handling by Shanghai Airport:
Xiamen Airlines, Hainan Airlines, Shandong Airlines, Xinhua Airlines, Shenzhen Airlines, Wuhan Airlines, China Postal Airlines, Changan Airlines, Shanxi Airlines, United Airlines, Northwest Airlines, KLM Royal Dutch Airlines, Virgin Atlantic, Alitalia, Angel Airlines, Air Canada, All Nippon Airways, Air Macau, UPS