Passenger Service in Beijing Capital International Airport

1. Inquiry

(the ante halls at the first and the second floors)
If you have any questions about the service supplied by the airport, please refer to the information desk in the center of the ante halls at the first and the second floors. They will supply you such service as scheduled flights, flow of emplaning and related knowledge about emplaning.

The telephone number for complaint to Air China: 64595915
The telephone number for complaint to BCIA: 64571666

2. Electric tickets

Air China sets No. 47 and 46 electric tickets counters in the departure hall. Passengers holding electric tickets should go through the payment and booking procedures at these two counters.
Addition:Air China Company sets up an electronic free tickets counter to the east of Island F in domestic embarkation registration hall, which can and only can deal with embarkation registration procedures for those passengers holding electronic free tickets; a embarkation registration counter of passengers without luggage is set up to the east of Island G, specially providing service of boarding registration for the passengers without luggage consigned.

Please refer to the managers on duty of the airline companies at the corner of on-duty airliners' island for the service of electronic free tickets of other airline companies

3. The ambassador of service at the airport

(the first and the second floors)

The below photographs are changed into the photos of ambassador shot by your project group on the T-shaped crossing in the domestic isolation region when you visited the flow last time.
The ambassador of service at the airport undertake initial help and instruction service within the airport building, if you have any question or problems, please explain to them and ask them for help. Our ambulant enquiry team members will help you solve the problems with tremendous ardor, patients, and skillful expertise.

working time: 07:00-24:00;
Working site: the ante halls at the first and the second floors and within isolation region.

4. Temporary identification for boarding

If your effective identification is lost, broken or overdue, you may go to Room 22008, the safety inspection workstation to transact temporary identification in order to deal with the boarding procedure

Contact number: 64597459

5. Office Of Lost Property

If you lost your articles in the airport building of Beijing, please contact the enquiry office of lost property of passengers-Room 12026 nearby the No.15 door at the first floor of the airport building-- the safety inspection workstation of airport lounge station of Beijing Airport Substation of Police.

6. Commercial Center

All kinds of commercial service will be provide for you on the opposite of No.14 gate of the leaving hall at the second floor, at the side of No.34 boarding gate in the domestic lounge region for leaving airport and the commercial center between the No.10 and the No.11 boarding gates of the international lounge region for leaving airport: including receiving and transmitting facsimile, zerox, printing, charge to mobile phone, online for PC and personal workstation for those with PC. Note: Only parts of commercial centers provide document binding, selling IC phone card, please inquire the clerks of the commercial centers in advance.

7. Banks

Providing such services as deposits of RMB, main kinds of foreign currencies and credit card service, domestic draft, check, remittance and international remittance, exchange foe foreign currencies commissioned selling and exchanges the travelers' checks. ATM and automatic exchanging machine are installed in many places in the airport building so as to meet your demand of service to the largest extent.

Bank of China on the opposite of No.8 gate of the domestic leaving hall at the second floor, on the opposite of No.12 boarding gate for domestic leaving airport.

phone: 64590391 64590393
Industrial and Commercial bank of China On the opposite of No.7 gate of the receiving hall at the first floor. Telephone: 64590464
Construction bank of China On the opposite of No.8 gate of the leaving hall at the second floor. Phone: 64590402 64590404
Agricultural bank of China On the opposite of No.7 gate of the receiving hall at the first floor. Phone number: 64590169
China Minsheng Bank The northern side of No.8 gate at the second floor. Phone number: 64592200

8. Post office

On the opposite of No.6 gate of the international leaving hall, the post office provides you the service as express delivery, transmitting by post, post of books and magazines and newspapers, parcels or mails, and selling the magcard of phone from 7:00 to 20:00.

Service number: 64592056

9. Clinic

On the opposite of No.12 gate of the domestic leaving hall at the second floor, the clinic will provide service as visiting patients in airport building, first aid and receiving and sending by ambulance, transmitting patients, and prepare all kinds of first-aid medicines and medicines in common use.

Service number: 64591919

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